Questions & Answers


Are the apartments located within the town?

YES. All Montefelix apartments are located inside the town's walls right in the heart of historic center and at walking distance to everything interesting/useful or beautiful in town. Montepulciano is a small town and while you stay within the town you won't need a car or public transportation.

Is there a parking available nearby?

Yes, although the apartments are located in the historic center, they are easily accessible by car and a free, public parking is generally available nearby. Larger free parking areas are located around the city walls.

Can I access the apartments by car?

Generally yes but note that most of the historic center is a Limited Traffic Zone (ZTL) and controlled by cameras. You will be fined if you drive past the cameras at the entrance of the ZTL SO STRCTLY FOLLOW THE DIRECTIONS WE WILL PROVIDE.

Do I need a car during my stay in Montepulciano?

YES and NO. If you plan to stay in town you will not need a car as everything is at walking distance (shops, bars, restaurants, sightseeing places) but if you plan to visit the surrounding countryside and other villages in the area you will definitely need to rent a car as public transportation within the small villages is no existent.

How can I come to Montepulciano without a car?

You can come by train stopping at CHIUSI-CHIANCIANO TERME TRAIN STATION and then by bus (30/40 min) or by taxi (30 min, ca. 40 euro). Buses to Montepulciano run from Siena and Florence. We can arrange a transfer from and to the Train Station

Do the apartment come with any service?

The apartments are self catering. They are provided with linen (sanitized by professional laundry), toiletry and some basic cooking ingredients (salt, oil etc.). Extra cleaning is available upon request and has an extra charge. During your stay we will provide assistance regarding the house and your stay. 

Do the apartments have air-conditioning?

No, there is no air-conditioning in the apartments. Note that Montepulciano is one of the highest hilltop town of Tuscany (located at 600 mt above sea level) and usually get breezy and cool evenings/nights even during summer (see the temperature table below). Old building are naturally insulated with double ceilings and thick stone walls. The apartments are also provided with fans.

Temperature Average Montepulciano

These are the average temperatures in Montepulciano per months (in Celsius). Summer average in Fahrenheit max 83 / min 61.

How can I book?

Very simple! Check first the booking engine on the website if there is any apartment available for the requested dates. You can instantly book.
If you cannot find any accommodation available please contact us us anyway (see the contact page) as we may arrange the bookings and find a possible solution for your need.
Same is you are looking for an extended stay of wish to reserve a period many months in advance, better if you contact us directly.

These rates are per person or per apartment?

ALWAYS per apartment NEVER per person.

Are there any extra/additional costs?

NO, the price is always inclusive of all costs, charges, final cleaning and taxes (except the tourist tax in 2021 it is set to 1 euro per person per night). Optional daily cleaning is available upon request at an extra charge.

Why the local tourist tax is not included?

The tourist tax (or city tax) is set yearly by the municipality. Any hotel or official vacation rental property just collects the tax on behalf of the municipality and it cannot be invoiced. The amount and conditions of the tax may vary and depends only on the municipality policy.

Can I only come for few days?

YES however the minimum stay required is generally two nights and restrictions may apply in high season (May to September - included). Only weekly or longer stays benefit of reduced rate.

Is there a specific check in day?

No, we don't require any specific day of the the week for check in but generally the weekly rentals start on Saturdays or Sundays

What is the cancellation policy?

There is not a formal, strict policy however keep in mind that apartment rental is different from hotel rental: reservations come many months in advance and last minute cancellation will cause the apartment vacancy especially for long term rentals.

The cancellation of a reservation must be communicated exclusively via email to the address This email address is being protected from spambots. You need JavaScript enabled to view it.

In the case of cancellations and changes made up to 30 days prior to the indicated date of arrival, the deposit will be refunded and nothing further will be due from the client.

For cancellations after the aforementioned term and no later than 7 days before the arrival date, the full amount of the deposit paid at the time of booking will be retained as a penalty.

For cancellations made less than 7 days before the date of arrival, the full amount of the stay will be retained as a penalty, including deposit and balance.

This cancellation policy is not valid for the “Non Refundable” discounted rate. In this case the total amount of the reservation must be paid upon booking and will not be refunded in case of cancellation.

No refund is due to the client for early departure.

Long terms (2+) may have a more restrictive policy.

I recommend you to get a travel insurance to minimize the risk of trip cancellation or interruption. In this page you will find some useful tips about getting a travel insurance

What is the policy regarding COVID19?

In case of cancellation due to travel restrictions or bans related to the emergency of COVID19, we offer to reschedule the stay at a future date. In case of a new reservation we will consider the same terms, conditions of the original rental.

Is a long term rental possible?

YES all Montefelix apartments are designed and suitable for extended stay. Montepulciano is the preferred base by many to explore all central Italy destinations. Long term rentals (2+ weeks) benefit of special rates and service.

Are these apartment suitable for family with infants / children?

For Infant YES. Renting an apartment with kitchen facilities offer a good alternative to a traditional hotel accommodation. We also provide a baby cot and highchairs. The apartments however are not much suitable for family with young children as all guests are adult/senior and require silence and relax. Also, we don't have extra bed for children or any playground.

What is the smoking or pet policy?

The apartments are STRICTLY no smoking. PET are sometimes allowed provided they are well educated and the owner provide pet facilities. An additional deposit may be required.

Will I have any assistance during my stay in town?

YES. We are happy to help you in organizing your travel to Montepulciano and your stay. We always keen to suggest you best places to see, to eat and itineraries. You will also find locally extensive travel literature and maps in our office.